Welcome

Surpass is a highly specialized outsource call center based in Bedford, New Hampshire, serving primarily the newspaper industry. We provide our clients with a win-win way to earn a substantial return on investment while dramatically improving their sales, subscriber retention and customer service results.

Surpass has generated millions of dollars in added revenue for clients including the Atlanta Journal-Constitution, Calkins Media, Cox Enterprises, the Dallas Morning News, Freedom Communications, Lee Enterprises, the Miami Herald, Morris Communications, the San Francisco Chronicle and many others.

What we do

We handle all types of calls including inbound customer service, inbound new orders, telemarketing, outbound retention, outbound upselling, inbound and outbound classified sales calls, political surveys, get-out-the-vote calls, voter identification, cold calls, welcome calls, automated message blasts—and more.

How we do it

Ours is a one-step solution—a single Quality Conversation with the customer. Using the Surpass call center, we provide supervisors and specialized call center reps who have been trained and coached on a Robust Call Flow and sales model proven to generate winning results for newspapers and other organizations.

Let Surpass help you achieve your desired situation.